Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse knowledge requirements and the results of questionnaires
communication skills to:
facilitate groups
liaise and negotiate with team members and management
present, transfer and collect information and gain consensus
initiative and enterprise skills to forecast future directions and anticipate knowledge requirements
literacy skills to update knowledge of products, software systems and technology
planning and organisational skills to create, distribute and collect knowledge surveys
research skills to specify, analyse and evaluate broad features of a particular business domain and solutions to project problems
technical skills to formulate milestones.
Required knowledge
organisation’s business, policies, procedures and structure
concepts of risk management planning and processes
design and development of questionnaires
procedures for analysis of completed questionnaires
reporting mechanisms
tools and models of project management.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Explicit knowledge may include information held in: | database management system (DBMS) intranets libraries policies procedures. |
Implicit knowledge may include: | informal networks of employees the ‘go-to’ employee those with a long-standing organisational knowledge corporate memory. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist